Realize the maximum return from your Archer investment while lowering your costs.
CastleHill’s Managed Services of your RSA Archer environments will include:
Manage all application configuration deployments for your RSA Archer environments.
Support RSA Archer software update, upgrade and release activities with your staff. RSA Archer Software upgrades and updates (referred to by RSA as point releases, hot fixes, version upgrades, version updates, etc.).
Support for the platform triage process and resolution of platform defects in coordination with RSA Archer application support teams. This will include examining the behavior of anomalous RSA Archer software behavior (as compared to expected function), documenting the conditions under which the behavior occurs and initiating a service case with RSA Archer support teams on your behalf.
Lead escalation for underlying software platform defect triage activities with RSA Archer support as required by the severity of the defect and the processes and SLAs established with RSA.
Provide a high-level review of Archer upgrades for potential functional impacts prior to those upgrades being applied to the your SaaS environment.
CastleHill GRCaaS will support the enhancements and evolution of RSA Archer.
GRCaaS ensures that you have professional Archer analysis, design and configuration experts available to support the identification, triage and resolution of defects as well as define and implement enhancements or new functionality within deployed applications.
CastleHill performs GRC platform capability requirements analysis and configuration
Participate in governance and change management
Engage with the ongoing governance routines and change management activities
Supporting GRC Program strategy and requirements definition
Assist with defining GRC Program Strategy and supporting Framework– share industry-wide best practices
Participate in strategic sessions to provide feedback for recommendations to enhance GRC solutions, as directed by corporate priorities inclusive of internal/external mandates
Support GRC process and requirements documentation (initial and ongoing) in accordance with GRC Platform capabilities
Implement new capabilities and enhancements to deployed applications
Implementation through the iterative design process that allows for previews and refinement
Define the capabilities needed to meet the requirements
Design and prototype those capabilities and demonstrate functionality through a series of preview sessions
Iterate the prototype based on client subject matter expert feedback
Finalize the implementation
Unit test and prepare for user acceptance testing
Support smaller Administrative updates to GRC Solutions (updates to fields and values, as needed)