Support Analyst

Job Description

CastleHill is seeking individuals to join our growing team in the role of Support Analyst. This role will leverage ProcessUnity to perform tasks associated with well-defined processes. This position will also provide support to the team of third-party risk analysts at CastleHill with email follow-ups, documentation requests, etc. Individuals who apply should also expect special administrative projects such as preparing data and files for loading to client systems, etc.

The Support Analyst is a newly created role. Training will be provided to selected individuals, as well as support from the CastleHill team as they master their position.

Key Responsibilities

• Call center experience;
• Proficiency with Microsoft Office;
• 2+ years of customer service experience;
• Strong critical thinking capabilities;
• Genuine desire to learn and develop new skills.

Necessary Qualifications

If you are interested in developing your skills as an analyst, interested in joining a firm that believes that every employee deserves a high quality of life, and are passionate about providing our clients the best service in the industry, please email your resume to: hr@castlehillrisk.com.

CastleHill provides paid time off, 401(k), health insurance, dental insurance, life insurance, short and long-term disability. This is a remote role.